LEGAL NOTICES - PURCHASING
PaymentAAC accepts the following methods of payment:
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date and that the billing name and address match exactly what is on your credit card statement. Please contact your credit card company with any further questions.
We are unable to accept cash.
Shipping and HandlingAAC ships only within the United States. We do not ship or bill orders internationally.
With standard shipping, orders will arrive within 7-10 days. Express shipping is not available for Alaska or Hawaii.
Our goal is 100% accuracy on quantity and timeliness for all shipments. Orders are processed Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours.
All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also make note of any damage to the box should you find a discrepancy. If you have questions, please call the number listed on the packing slip.
If we do not have an item in stock, it will show as "Out of stock" on the website ordering page. You cannot place orders for out of stock items.
TrackingWe will include an order tracking number on your order status email when shipped. You can track the package via entering the tracking number on UPS.com. Please note that it may take 24 hours before tracking information appears on the UPS website. If we have a question about your order, we will contact you by phone or e-mail. Likewise, if you have any questions or changes to your order, please call us at 770-925-9988 or email at email@example.com
ReturnsProducts that have not been worn, washed or used may be returned or exchanged within 30 days from the date of purchase with an original receipt. To return or exchange, please include original packing slip and circle the item(s) that you are returning or exchanging. For a return, we will credit the card used to place the order. Pack and seal your return securely, in the original package if possible, and include the return form. Packages must be returned prepaid- we do not accept C.O.D. deliveries. We will only refund shipping charges if we’ve sent the wrong item or if the item is defective.
If you do not have the original packing list, you must call Customer Service to obtain the original order number and include it in the shipping box along with your name/address/phone. For exchanges – call Sales for instructions at 770-925-9988.
Return the package to:
Attn: Returns Dept.
Advanced Armament Corp.
2408 Tech Center Parkway
Lawrenceville, GA 30043
Frequently Asked Questions1. How can I track my order?
If you have placed an order and received a shipping confirmation email, you can check the status by entering your tracking number on the UPS.com website.
2. Can I make changes to my order?
You may contact customer service at 770-925-9988 to determine if your order can be changed prior to order processing and shipment.
3. Can I cancel my order?
Order processing begins after you click the submit button therefore it may not be possible to cancel your order. Please contact customer service at 770-925-9988 for assistance and if your order cannot be cancelled, you may return it.
4. Can I purchase a Gift Certificate?
We do not offer gift certificates at this time.
5. When will I receive my order?
In-stock products typically ship within 48 hours after you submit your order. Delivery time will depend upon product availability and selected shipping method.
7. Will I be charged sales tax?
Yes, AAC is required to charge sales tax in all 50 states.
Internet SecurityWe have made every effort to safeguard the information transmitted to this site. Below, we have provided some technical information that will help you understand the safeguards we have instituted for your protection.
We are utilizing the industry standard SSL (Secure Sockets Layer) security protocol that our database uses to interact with secure browsers. The secure browsers we support include Netscape, Microsoft Internet Explorer, Safari 4, and Firefox. Don't worry if you are not sure if your browser supports SSL. We have designed our catalog so that it will not allow you to transmit the order without SSL functionality.
Many parts of the database are used only to view information. The view only areas contain information that is not proprietary and does not contain confidential information. In order to gain maximum speed, these areas are not designated as secure areas. This is a common practice among all internet commerce sites.
In areas such as the check-out area, vital information is exchanged. In this area we use the SSL protocol to safeguard the data. In most browsers, your URL address will change from 'http" to "https. This is your cue that you have entered a secure area. Some browsers will even notify the user once they leave a secure site. A pop-up window will appear letting you know you have left a secure area. Do not be concerned if this message appears during your electronic session.
After your information has been transmitted, we process your order on a different server that is not connected to the internet. This is where we process your budget code. This server does not have any outside modems or links to the outside world. All information on this server is protected with multiple layers of software security.
If you have any technical questions or concerns, please email us in the suggestions area. We will be happy to respond.
Questions?AAC welcomes comments and questions on these policies. We are dedicated to protecting your personal information, and will make every reasonable effort to keep that information secure. Due to the rapidly evolving technologies on the Internet, we may occasionally update this policy. All revisions will be posted to this site and will become effective on the date that the modified policy is posted on our site.
If you have any questions or concerns regarding this policy, please notify us.
This policy was last updated on October 27, 2009.